HELP WITH YOUR RENTAL
Vehicle hire FAQs
Find answers to common questions about arranging car, van and minibus hire from Compass Self Drive in Kilmarnock.
PLAN YOUR HIRE
Before you arrange your hire
Where is Compass Self Drive?
Find us at 60 Low Glencairn Street, Kilmarnock, Ayrshire, KA1 4DD. See our contact details and directions. Confirm your collection time with the team before travelling.
How do I request a vehicle hire quote?
Use our online booking system to choose a vehicle and dates. For specific requirements or help with your booking, call 01563 537799.
What should I check before booking?
Ask about the total rental cost, deposit, insurance excess, mileage allowance, fuel policy and return arrangements. Give the team details of any additional drivers and any special vehicle requirements before confirming your hire.
What documents will I need?
Contact Compass for the document checklist for your booking. Be ready to discuss your driving licence, proof of identity and address, and any licence-check requirements. Additional drivers should be agreed in advance.
What age do I need to be to hire a vehicle?
Driver age and licence requirements can vary by vehicle and insurance arrangements. Tell Compass the nominated driver’s age, licence history and vehicle category before booking so eligibility can be confirmed.
How do I choose a van for moving house?
Measure your largest items and estimate their total weight. Compare the load area, door opening and payload, then check parking and access at both addresses. Our van hire guide explains the options.
Can I add another driver?
Ask before confirming the hire. Compass will explain whether an additional driver can be included, the information needed and any charge that applies.
Can I extend a rental?
Contact the team before your agreed return time. An extension must be confirmed and depends on vehicle availability and the applicable rental arrangements.
Can I travel outside the UK?
Discuss any overseas journey with Compass before booking. Do not assume permission or cover is included. The team will confirm whether the trip can be agreed and what conditions apply.
How much luggage can a minibus carry?
Luggage space depends on the vehicle and seating arrangement. Give the team your passenger total, including the driver, and details of bags or equipment. Compare the minibus options before enquiring.
Is submitting an enquiry a confirmed booking?
Use the online booking system and follow its instructions through to confirmation. A general message sent through the contact form is an enquiry, not a confirmed reservation. Contact Compass if you need help checking your booking status.